Everything You Need to Know Before Customizing Your Ring
"Your questions answered—transparently, ethically, and beautifully."
- 100% Customization: Design your ring from scratch with our 1-on-1 3D CAD team.
- Certified Brilliance: Every diamond comes with an official IGI Certificate.
- Direct Pricing: Enjoy 30%–50% savings compared to traditional brick-and-mortar jewelers.
- Order Guarantee: Unlimited 3D design tweaks before crafting. Custom rings are non-refundable.
I. Design & Diamond Excellence
Can I design my own custom ring from scratch, or do I have to pick a preset style?
Absolutely! You can start completely from scratch. Whether you have a clear vision, a rough sketch, or Pinterest inspiration, our lead designers will work with you 1-on-1 to create a custom CAD model and bring your unique dream ring to life. You can also customize any of our existing settings with your choice of metal and stone.
Do your diamonds come with official certificates?
Yes. We specialize in premium lab-grown diamonds. Every diamond purchased from us comes with an official certificate from the renowned IGI (International Gemological Institute), guaranteeing its cut, color, clarity, and carat weight with absolute transparency.
II. Value, Sourcing & The Custom Journey
Why choose CBT Diamonds over traditional jewelers?
As an independent direct-to-consumer brand, we eliminate traditional middleman markups and retail store overhead. This allows us to offer superior craftsmanship and IGI-certified lab-grown diamonds at up to 30%–50% lower prices compared to traditional retailers.
Are your diamonds ethically sourced and eco-friendly?
Yes, 100%. By focusing exclusively on lab-grown diamonds, we offer a completely eco-conscious alternative with zero mining impact, complemented by 100% responsibly sourced precious metals.
How long does the entire custom process take from design to delivery?
The standard custom ring timeline takes approximately 2 to 4 weeks from initial design approval to final delivery, including 3D CAD modeling, hand-crafting, quality checks, and insured shipping.
III. Peace of Mind: Sizing, Shipping & Policies
What if I don't know my partner's exact ring size?
Don't worry if you're unsure of the size. We offer a complimentary printable sizer and a physical sizer sent to your door. We also include one free ring resizing within 30 days of purchase.
What are your return and warranty policies?
Because custom pieces are crafted specifically to your unique specifications, custom orders are non-refundable (we provide unlimited 3D CAD design reviews before crafting to guarantee satisfaction). Standard items feature a 30-day return policy, and all rings are backed by a Lifetime Manufacturing Warranty.
Is the shipping secure and discrete so the surprise isn't ruined?
Yes. All orders ship via insured express carriers (FedEx/UPS) requiring a direct signature upon delivery. Package labels are completely unbranded and discrete so your big proposal surprise remains safe.
"A custom piece of fine jewelry is more than an object—it is a lasting archive of moments. We are committed to making your journey as seamless and memorable as the ring itself."